Privacy policy

Cerberus Tech Limited (“us”, “we”, or “our”) operates our website(s) and for customers of our managed services remote access facilities and other functionality as outlined in our Customer Support Guide (collectively the “Facilities”).

This page informs you of our policy regarding the collection, use and disclosure of Personal Information we receive from users of the Facilities. We use Personal Information for providing and improving the Facilities. By using the Facilities, you agree to the collection and use of information in accordance with this policy.

Privacy and Personal Information may have a different context for visitors to our website, our customers, employees and other stakeholders and should be considered in that context. Reference may also be appropriate, depending on context, to our Security or Disaster Recovery policies. For customers our contract, SLA and customer/user guides will be relevant and in the event of conflict these take precedence over this Policy.

For (potential) Customers the standard of encryption to secure your content between edge points and options for greater levels of security and resilience can be included within the design of your service provision e.g. 1+1 feed, geo-diverse cloud nodes, etc. Please discuss your requirements with your relationship contact at Cerberus Tech.

For employees, we attach huge importance to security and privacy of Personal Information and customer Content and employees must ensure awareness and compliance with our Staff Handbook and their contract of employment.

Information Collection And Use

We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, bank account/payment information and other business information that you provide for transactional purposes such as, but not limited to, purchases (“Personal Information”). Any Personal Information that you provide must be provided with the permission of the relevant persons. We use Personal Information to provide services or information to you or for marketing of our services and business and in connection with mandatory requirements of governmental authorities and to perform our role as an employer. We retain such information only for so long as necessary or mandatory.

Log Data

We collect information that is inherent in the provision of our services including monitoring and managing services provided to you or which your browser may send whenever you visit our Facilities (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Facilities that you visit, the time and date of your visit, the time spent on those pages and other statistics. We may use third party services that collect, monitor and analyze this data.

Communications

We may use your Personal Information to contact you with regard to the services or newsletters, marketing or promotional materials. Information acquired by us pursuant to services performed for customers may be aggregated and in anonymised format utilized in our marketing and promotional material. We share your information with third parties as required or permitted by law.

Some of the uses and disclosures mentioned in this Privacy Policy may involve the transfer of your personal information to various countries around the world that may have different levels of privacy protection than your country. By submitting your personal information through the Facilities or otherwise, as described above, you consent to the collection, processing, use, and transfer of your personal information.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. We collect non-identifying information through the use of cookie technology and/or Internet Protocol (IP) address tracking/URL tracking. This information is used to perform effective capacity planning, administer the Facilities, troubleshoot performance, track aggregate users’ data, and accurately document transactional information for business partners. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We may use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Facilities. Google analytics and similar sites may capture and store data from web use including storage outwith EU/in USA.

Additionally, the Facilities may contain links to other websites managed by third parties (some of which use of cookies). As a user of links, it is your responsibility to understand the privacy policies of the websites you visit. Once you leave our website using links, we have no control over information that is submitted to, or collected by any third parties and we are not responsible for activities or practices of those other websites.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. In communicating with us by email you accept the risks inherent in doing so. We shall take the same care in protection of Personal Information we receive or hold as we do with our own confidential information. If you only wish to communicate via encrypted methods please contact us to discuss.

Changes To This Privacy Policy

We reserve the right to update or change our Privacy Policy and Customer Support Guide at any time and you should check this Privacy Policy periodically and, if applicable, the Customer Support Guide applicable to the services, if any, we provide to you as a customer. Your continued use of the Facilities after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you by placing a prominent notice on our updated Policy highlighting the material changes made.

Contact Us

In most cases you will have chosen to provide us with personal Information but if you have any questions about this Privacy Policy or how we collect/store/use Personal Information, please contact us at the details included on our website or as provided in our Customer Support Guide or Company contact or at info@cerberus.tech providing concise detail of the query or concern and your desired outcome. Please contact us in the first instance with any concern so we can seek to resolve direct but if you wish to escalate an issue please refer to www.ico.org.uk .