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Gateway Agent — Unified Control at the Edge
Closing the Gap Between the Cloud and the Ground
Live broadcast infrastructure today exists in two distinct operational layers, the cloud-based orchestration platforms that drive modern production, and the physical encoders, decoders, and contribution devices that sit at the edge of the signal chain. Bridging those two layers reliably and securely has historically required compromises: VPN tunnels, remote desktop sessions, proprietary vendor tooling, or engineers physically on site.
The Livelink Gateway Agent is built to change that.
A lightweight software agent deployed on or alongside any edge device, the Gateway Agent establishes a persistent, encrypted connection between ground-level hardware and the Livelink platform extending visibility and control to every point in your infrastructure, regardless of location or network environment.
Gateway Agent Device Management
Secure Tunnels via Gateway Agents
What It Does Today
In its current form, the Gateway Agent provides three core capabilities that address the most immediate operational pain points of distributed broadcast infrastructure.
Secure web UI tunnelling allows operators to access a device’s native management interface directly through Livelink. No VPN, no exposed ports, no remote desktop session. If the device has a browser-accessible control panel, you can reach it from anywhere, securely, through a single platform.
SSH tunnelling extends the same principle to command-line access giving engineers direct terminal access to remote devices through the Gateway Agent’s encrypted connection layer, without modifying firewall rules or establishing separate access infrastructure at the deployment site.
System metrics collection brings basic device health visibility into Livelink’s monitoring interface surfacing CPU, memory, and connectivity data alongside your broader workflow telemetry, so operations teams aren’t switching between tools to get a picture of infrastructure health.
Where It’s Going
The current capabilities are the foundation of a much broader device management vision. Native API integration with the first supported encoder vendor is in active development, and the architecture is designed from the ground up to accommodate additional vendor integrations over time moving progressively from tunnelled access toward direct, structured device control within the Livelink interface.
The goal is a genuinely unified management plane across a heterogeneous device estate: one interface, any hardware, without requiring vendor consolidation or infrastructure replacement. The Gateway Agent is the layer that makes that possible.
Gateway Services Management Page
Security Architecture
The Gateway Agent is designed with a security-first architecture suited to the most demanding broadcast and managed service environments. All connections are initiated outbound from the device meaning no inbound firewall exposure and no open ports. Each agent instance is provisioned with unique credentials and communicates over encrypted channels throughout.
If a device needs to be taken offline or is suspected of acting anomalously, the connection can be terminated instantly from within Livelink without physical intervention. Self-healing connection logic ensures automatic reconnection following temporary network disruptions maintaining operational continuity without manual restart procedures.
Case Studies
Find out more about customer workflows on our case studies page >>>
The Operational Shift
Beyond the technical capability, the Gateway Agent represents a meaningful change in how distributed infrastructure can be staffed and managed. Remote operations teams gain direct access to edge devices without on-site presence enabling centralised support models, faster incident response, and a level of operational scale that traditional remote access methods simply can’t match.
As vendor API support expands, that operational shift will deepen, replacing ad hoc access with structured, auditable, platform-native device control across your entire signal chain.
Still relying on VPNs, vendor dashboards, and on-site engineers to manage your edge infrastructure?
The Gateway Agent gives your team immediate, secure access to remote devices through Livelink with deeper device control on the roadmap.
